Fulfillment

Shipping Policy

Effective September 15, 2026 · Draft for pharmacy and legal review

Medication is shipped only after a licensed provider issues a prescription and a dispensing pharmacy accepts the order. Standard shipping is included in the displayed treatment price.

Where we ship

Shipping is limited to eligible adults in states where the provider and dispensing pharmacy can serve the patient. We do not ship outside the United States or to P.O. boxes where the carrier or medication handling rules do not permit it.

Timing

Delivery estimates begin after provider review, payment authorization, and pharmacy processing—not when intake begins. Compounding, weekends, holidays, weather, inventory, and carrier conditions may affect timing. Exact estimates appear in the care platform when available.

Packaging and temperature

Orders use discreet outer packaging. The package includes required dispensing information. Some medications require temperature-aware packaging; follow the pharmacy’s storage instructions immediately upon delivery.

Address changes and delivery problems

Confirm the shipping address before each order processes. Contact support promptly for an address error, damage, delay, or missing package. Do not use medication that appears damaged, contaminated, or improperly stored; ask the pharmacy for instructions.

Refills and travel

Recurring shipments follow the cadence authorized during checkout, subject to clinical follow-up and pharmacy availability. Contact the care team before travel; prescription transfers and early fills depend on law and pharmacy policy.

Support

Email support@norlohealth.com during Monday–Friday, 9:00 a.m.–5:00 p.m. ET for administrative shipping help. Use the secure care platform for medication-storage or clinical questions.